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BOXXD™ Support Centre logo

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All things relating to your order!

I want to add or remove products on my order

We have limited options to change your order once you’ve confirmed it and that's because the data is synced into our warehouse management system for picking, packing and dispatching. Business Days:During times where our warehouse team are picking and

Can you redirect my order to a different address?

We have two options to change your delivery address once your order is confirmed. 1. Order hasn't been picked in our warehouse In this case, your order hasn't been picked by one of our superstar warehouse team. We can update your new shipping addres

Where can I download a PDF Tax Invoice?

We're proud to reduce paper waste, so all of your Tax Invoices are online Once you place your order, you'll receive an email or sms from us at BOXXD™.Within these communications, you'll find a link to download your PDF Tax Invoice. Order Confirmation

My item arrived damaged

In the event you have received a defective item, please reach out to us within 7 days of receiving your items, with the following information: Which item(s) are damaged A description of the damage Photo evidence Please do not return any damage

I've received the wrong item

In the unlikely event you have received the wrong item, please contact us immediately We will request the following information to ensure that we can get this resolved for you quickly: The name of the item you did not receive The name of the ite