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I've received the wrong itemUpdated 2 years ago

In the unlikely event you have received the wrong item, please contact us immediately

We will request the following information to ensure that we can get this resolved for you quickly:

  • The name of the item you did not receive

  • The name of the item you received in its place

  • A clear photograph of the item you have received

Once we've received the above info, we will propose a resolution for you!

You may be asked to return the incorrect item back to us through our returns process.

All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.

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