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Find answers to commonly asked questions by our customers instantly. You'll find our speedy shipping times, payment methods our website accepts, how to lodge a return and our complaints policy. We're here to help so please reach out if you require further help.

Do you offer Wholesale Pricing?

Do you offer samples?

Can I order smaller quantities?

Is there somewhere I can go to view the product before purchasing?

Are you open during Christmas & New Year?

We support Australian jobs

Why are you out of stock?

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What payment methods do you accept?

I have been charged twice

FAQs about Klarna

PayPal Buyer Protection

Is it safe to use my Credit Card details on your site?

Gift Cards

Payments

How Speedy is Delivery?

How to check Tracking Information with Direct Freight Express

Can I pick up my order?

Authority to Leave without Signature

Public Holidays

Can you send my order to a parcel locker or PO box?

International Shipping & Duties

Delivery

I want to add or remove products on my order

Can you redirect my order to a different address?

Where can I download a PDF Tax Invoice?

My item arrived damaged

I've received the wrong item

Orders

I want to return a product

PayPal Refunded Returns

Returns

Lodge a Complaint

Privacy Policy

Terms & Conditions

Legal

General information on how to contact us and collaborate

So many options for safe and secure payments

Speedy and efficient; it's our goal to get you our items ASAP!

Simple as 1, 2, 3. We make returns nice and simple

Important legal information; simplified so you can understand