To start a return, click here
Let's get this return processed for you ASAP! Just follow these four simple steps within 30 days from placing your order:



Parcel up the goods you're returning in the packaging we sent you originally. Be sure the items

<h1 id="to-start-a-return-click-here"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/i7KLhY4bzNM?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></h1><p class="no-margin"><strong>Let&apos;s get this return processed for you ASAP!<br>Just follow these four simple steps within 30 days of placing your order:</strong></p><p class="no-margin" style="margin-left: 20px;">1. Send us a message using the chat window at the bottom right to let us know which products you&apos;re returning. Ensure it&apos;s within 30 days of placing your order as we are unable to accept returns outside this window.</p><p class="no-margin" style="margin-left: 20px;">2. Parcel up the goods you&apos;re returning in the packaging we sent you originally. Be sure the items are in their original condition.</p><p class="no-margin" style="margin-left: 20px;">3. Post the items at your local post office or with the freight company of your choice. Please send us a copy of your tracking number so we can track the items to our warehouse and help manage the process for you. Public drop-offs are not allowed as we do not have a dedicated drop-off area at our warehouse. This is to protect the safety of you and our people.</p><p id="isPasted" style="margin-left: 40px;">Return Address:</p><p style="margin-left: 40px;">BOXXD RETURNS (ORDER NUMBER)</p><p style="margin-left: 40px;">9 Fellowes Court, Tullamarine, VICTORIA 3043</p><p style="margin-left: 20px;">4. Once our warehouse team receives the items, usually within two business days, they will open the items and check them. As you can imagine counting every box can take some time! Once approved by the warehouse, you&apos;ll receive a Refund Notification and the payment back to its original method within a few days depending on bank processing times.</p>

I want to return a product

Whether it’s the wrong thing, the wrong size, the wrong colour or you simply changed your mind, PayPal can refund your return shipping costs on eligible PayPal purchases with Refunded Returns. – up to $45 per return and 8 returns each year.

What con

<div class="intercom-h2b-video"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/-pqWYtvvDi0?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></div><div class="intercom-container"><a href="https://www.paypal.com/au/webapps/mpp/returns" target="_blank"><img src="https://hsfiles.gorgias.help/help-centers/4186/i/o/198104976/bad4533b23c42cffcc735e83/paypalrefundedreturns.JPG" class="fr-fic fr-dii"></a></div><p class="no-margin"><br></p><h2 class="no-margin" id="paypal-refunded-returns-service-is-coming-to-an-end-from-27-november-2022-paypal-will-no-longer-accept-refund-requests-for-return-shipping-costs">**PayPal Refunded Returns service is coming to an end. From 27 November 2022, PayPal will no longer accept refund requests for return shipping costs.**</h2><p class="no-margin">Whether it&#x2019;s the wrong thing, the wrong size, the wrong colour or you simply changed your mind, PayPal can refund your return shipping costs on eligible PayPal purchases with Refunded Returns. &#x2013; up to $45 per return and 8 returns each year.</p><h2 id="what-conditions-make-my-order-eligible">What conditions make my order eligible:</h2><ol><li><p class="no-margin">Payment in full for the order with PayPal</p></li><li><p class="no-margin">Purchased a tangible product (ie. no gift cards)</p></li><li><p class="no-margin"><a class="intercom-content-link" href="https://boxxd.gorgias.help/en-US/i-want-to-return-a-product-106634" target="_blank">Lodge the return</a> within 30 days from placing your order</p></li><li><p class="no-margin">Have activated PayPal Refunded Returns before your original purchase</p></li></ol><p class="no-margin">Make sure to keep your receipt from the post office as you&apos;ll need to upload this to support your claim.</p><p class="no-margin"><em>PayPal Refunded Returns Service General Conditions of Use can be found&#xA0;</em><em><a class="intercom-content-link" href="https://www.paypal.com/au/webapps/mpp/ua/generalconditions" target="_blank">here</a></em><em>.</em></p><p class="no-margin"><br></p><p class="no-margin"><br></p><p class="no-margin"><br></p><p class="no-margin"><br></p>

PayPal Refunded Returns

Click contact us above to send a enquiry form OR
Send us an email: support@boxxd.com.au

Homepage

Contact

Custom Packaging

In-Stock Packaging

BOXXD™ Support Centre

Simple as 1, 2, 3. We make returns nice and simple

Returns

Do you offer Wholesale Pricing?

Do you offer samples?

Can I order smaller quantities?

Is there somewhere I can go to view the product before purchasing?

Are you open during Christmas & New Year?

We support Australian jobs

Why are you out of stock?

Careers

Contact Us

Information

What payment methods do you accept?

I have been charged twice

FAQs about Klarna

PayPal Buyer Protection

Is it safe to use my Credit Card details on your site?

Gift Cards

Payments

How Speedy is Delivery?

How to check Tracking Information with Direct Freight Express

Can I pick up my order?

Authority to Leave without Signature

Public Holidays

Can you send my order to a parcel locker or PO box?

International Shipping & Duties

Delivery

I want to add or remove products on my order

Can you redirect my order to a different address?

Where can I download a PDF Tax Invoice?

My item arrived damaged

I've received the wrong item

Orders

Lodge a Complaint

Privacy Policy

Terms & Conditions

Legal