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BOXXD™ Support Centre logo

All collections

I want to return a product

To start a return, click here

Let's get this return processed for you ASAP!
Just follow these four simple steps within 30 days from placing your order:

  1. Parcel up the goods you're returning in the packaging we sent you originally. Be sure the items are in original condition. Once you submit your return in our portal, you will receive an email with our return address.

  2. Post the items at your local post office or with the freight company of your choice. Please keep your tracking number so you can track the items to our warehouse. Public drop-offs are not allowed as we do not have a dedicated drop off area at our warehouse. This is to protect the safety of you and our people.

  3. Once our warehouse team receives the items, within 2 business days they will open the items and check them. As you can imagine counting every box can take some time!

  4. Once approved by the warehouse, you'll receive a Refund Notification or a new Order Confirmation for an exchange.

If you paid via PayPal and already have activated their Refunded Returns, you can lodge a claim for your return shipping costs to be refunded by PayPal.

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